Cloud Contact Center and Resource Database for Covid-19 Relief Efforts
Organization: NC Relief Collective
The NC Relief Collective, anchored at the Islamic Association of Raleigh, is a collaboration of international and local relief organizations working to better the lives of people across the state. The organization was essential to the relief efforts after Hurricane Florence. They have been working hard in light of the Covid-19 Crisis to provide resources and aid to North Carolinians. Thanks to you, we have been able to provide them with free web hosting, GSuite (Google Drive for Business) and domains. One of the things we have been working with NC Relief Collective is a crowdsourced map of Covid-19 resources. This will allow people across the state to find local food banks and testing sites near them using geolocation. This site that we have built alongside NC Relief Collective will help people in many ways not only with the current situation but in the future as well.
We have also set up a toll-free hotline/textline to disseminate information and resources about Covid-19 for the NC Relief Collective. We built a fully-fledged cloud contact center which automatically routes the call based on scenario and operator availability.